Excellent verbal communication, negotiation and people skills.Excellent knowledge of collection processes.1+ years telemarketing experience preferred.Previous work experience in customer service, sales, collections or related field.High School Diploma, GED, or suitable equivalent.Complying with applicable laws, regulations, policies and procedures.Informing management regarding effectiveness of strategies for various accounts.Confirming clients’ information and payment agreements.Negotiating settlements by arranging clients’ payments over longer time span.Ensuring ACH requests are processed correctly.Encouraging clients to utilize payment options such as credit cards, and securing information for administrative services to process.Overcoming stall tactics and objections, and suggesting sources of money for debt payments. Also, our community allows artists and collectors to exchange the latest ideas and information.Interviewing clients telephonically to establish their ability to pay debt.Using various skip tracing methods to locate clients.Top candidates will be articulate, and have strong critical-thinking and listening skills. To ensure success you need to be up to date with all laws, regulations, policies and procedures pertaining to the collections industry, and approach clients with tact. You will ask clients probing questions over the phone to better understand payment objections, and use your ability to multitask by typing notes simultaneously. Based on this the collector will establish their ability to pay debts. The collector will review clients’ accounts in our database, and interview them to establish their financial resources. We are looking to hire an enthusiastic collector to recover late payments on our accounts.
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